RETURN & REFUND POLICY

Return Policy

Eligibility for Returns:

  • Items must be returned within 7 days from the date of delivery.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
Return Process:
  1. Initiate a Return: Contact our customer service team at support@boldandbroke.in with your order number and the reason for your return.
  2. Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to send your item(s) back to us.
  3. Packaging: Ensure the items are securely packaged to prevent damage during transit. Include the RA number inside the package.
  4. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.

Refund Policy

Eligibility for Refunds:
  • Refunds are issued to the original payment method.
  • Shipping costs are non-refundable.
Refund Process:
  1. Inspection: Once your return is received and inspected, we will notify you via email.
  2. Processing Time: Approved refunds will be processed within 5-7 business days.

Exchange Policy

Eligibility for Exchanges:
  • Items must meet the same criteria as returns (unworn, unwashed, and in original condition with tags).
  • Exchanges are subject to item availability.
Exchange Process:
  1. Initiate an Exchange: Contact our customer service team at support@boldandbroke.in with your order number and the details of the item you wish to exchange.
  2. Return Authorization: Once your exchange is approved, you will receive an RA number and instructions for sending the item back.
  3. Packaging and Shipping: Ensure the items are securely packaged to prevent damage during transit. Include the RA number inside the package.
  4. Processing: Once we receive and inspect your return, we will send out the replacement item. If the replacement item is unavailable, we will process a refund.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately with your order number and photos of the damage. We will arrange for a replacement or a full refund, including any shipping costs.

Contact Us

If you have any questions or need further assistance with returns, refunds, or exchanges, please contact our customer service team at support@boldandbroke.in. We are here to help and ensure your seamless shopping experience.

Thank you for choosing Bold&Broke. We appreciate your support and look forward to serving you again!